This was my first-ever hospital admission and my very first surgery, and I must say, the entire experience exceeded my expectations.
From the moment I was admitted, everything was handled smoothly and professionally. On the first day, the nurse inserted an IV line in my right hand, and the same vein was used throughout my stay for blood samples, injections, and IV fluids — no unnecessary pricks or discomfort at all.
The operation theatre was impressive. It was well-equipped, and both the doctors and staff were clearly skilled and confident in their work. Honestly, it felt like I was in a world-class international hospital.
I received excellent care in the ICU. Although they didn’t allow my mother to visit me there, the nursing team took good care of everything. There was some background noise and staff casually talking on the phone, which some patients might find disturbing, but I personally didn’t mind it — it actually kept me entertained, almost like watching a web series.
Once I was shifted to my room, everything continued to be well-organized. The AC worked perfectly, the doctors and nurses were attentive, and everyone ensured I was comfortable. The food was surprisingly good — they even gave me options to choose from.
However, the one area that really needs improvement is cleanliness. The cleaning staff seemed to work just to tick boxes rather than genuinely clean. The bathroom had a sitting stand with visible fungus, which I reported to the supervisor — he assured me it would be cleaned, but nobody ever came. My mother had to repeatedly point out unclean spots around the room, and even then, it took them over half an hour to respond.
Also, the shower water was either boiling hot or freezing cold — there was no proper option for warm water, so I had to mix hot and cold water manually in a bucket.
Other than that, everything else — from the medical care to the food, comfort, and professionalism — was excellent. I truly felt cared for like family.
If the hospital can improve its housekeeping and bathroom maintenance, it would easily deserve a perfect score. For now, I’d rate it 4.5 out of 5, deducting 0.5 points only for cleanliness.
I would definitely recommend this hospital to anyone in need of quality care.
Клиника жаңа сұраулар қабылдамайды
Орташа жауап уақыты - 5 минут
